Meeting Your Needs
Customer Service
CNS Healthcare strives to provide the best possible services and experience.
If you are unhappy with your services or wish to report an issue, please call our Customer Service team at 833-409-4302 or complete this Complaint Form, and email it to info@cnshealthcare.org. Calls are answered between 8:30AM and 5:00PM. After hours, calls are answered by an answering service.
You may also contact your county customer services/recipient rights center listed below.
Wayne County
For assistance with a complaint, grievance or Recipient Rights concern, please reach out to your CNS Healthcare Customer Service/Recipient Right Liaison:
Britney Horn
Phone: 248-871-1535
Toll Free: 833-409-4302
You can submit your complaint, questions or concerns in writing to bhorn@cnshealthcare.org.
Detroit Wayne Integrated Health Network (DWIHN)
Recipient Rights
Phone: 313-344-9099 ext 3249
TTY: 888-339-5588
Toll Free: 888-339-5595
Fax: 313-833-2043
DWIHN Customer Service: 888-490-9698
Oakland County
For assistance with a complaint, grievance or Recipient Rights concern, please reach out to your CNS Healthcare Customer Service/Recipient Right Liaison
Aaliyah Larkin-Jackson
Phone: 248-409-4205
Toll Free: 833-409-4302
You can submit your complaint, questions or concerns in writing to alarkinjackson@cnshealthcare.org.
Oakland Community Health Network (OCHN)
Recipient Rights
Phone Toll Free: 877-744-4878
Fax: 855-828-4988
Macomb County
For assistance with a complaint, grievance or Recipient Rights concern, please reach out to your CNS Healthcare Customer Service/Recipient Right Liaison:
Janine Bennett
Phone: 248-871-1480
Toll Free: 833-409-4302
You can submit your complaint, questions or concerns in writing to jbennett@cnshealthcare.org.
Macomb County Community Mental Health (MCCMH)
Office of Recipient Rights
Phone: 586-469-6528
If you receive services in Macomb County and would like to file a grievance, it must be filed in writing or verbally to the Ombudsman. MCCMH must acknowledge your concern in writing and must work with you to resolve it within 90 days.
The grievance can be mailed to:
Macomb County Community Mental Health
Customer Service
22550 Hall Road
Clinton Township, MI 48036
Phone: 586-469-7795
Fax: 586-469-7674
If you require accommodations or removal of barriers to work or receive services at CNS Healthcare, please complete this form and send it to info@cnshealthcare.org. For more information or help with forms, please contact 833-409-4302.
Record Request
If you would like to speak with our Medical Records Department, please complete the form below. Someone from our Health Information Management Team will contact you with more information on how to obtain copies of your records. If you have a Case Manager, you can also reach out to them for assistance in completing the necessary forms to complete your request.
You can fax any request for records to the Health Information Management Team at 248-745-8250.
Contact Us
Text Message Privacy Policy
Disclaimer: At the request of person-served, CNS Healthcare staff may use HIPAA-compliant texting for brief conversations. These conversations are not meant to be used to treat or diagnose any condition and are not a substitute for face-to-face appointments. If at anytime persons-served wish to stop text messages they may opt-out by replying “STOP”. If you have any issues please email info@cnshealthcare.org.
*Unauthorized use of pictures of consumers is a violation of Chapter 7 of the Michigan Mental Health Code, 1974
CNS Healthcare is funded in part by the following:
